Support

Customer Area is your personal online office in Flynax building. You will get access to Customer Area once you purchase the Software. After logging into the Customer Area you will be able to download the latest version of Flynax Software, updates/upgrades, all plugins, templates, language packages and manuals. It also gives you the ability to update your profile, keep track of your invoices and request for support through our ticket system, live chat or forum. Log in

Ticket System is a major support resource moderated on an hourly basis. You can use our Ticket System on a variety of cases, for instance for asking presales questions or for reporting an issue with the Software. Mostly, we recommend using the Ticket System as it enables keeping track of your questions and our answers in one ticket (or email). When we reply you get an email, so you can be notified or follow up on your request through your mobile device if you are out of your office. It also should be noted that we do not use bots and every ticket is moderated by members of our Team. Normally we get back to our customers or prospects within 5-24 hours depending on complexity of a request and time zone. Submit a ticket.

Flynax Forum is an interactive knowledge base that provides detailed description of processes or solutions to both frequent and complex issues. You will be able to ask a question if you have difficulty installing plugins or make suggestions regarding new features, templates, plugins etc. Moderated on a regular basis by Flynax Team the Forum is a reliable support resource for all Flynax customers. Our Forum is available to all registered customers. Log in

Live Chat is a quick and effective pre-sales tool that allows you to inquire about Flynax products in a real-time chat session. Live chat also offers such features as send a file through a chat, send a copy of chat transcript by email, print out a chat transcript or rate operator performance. Despite the fact that Live Chat is intended for discussing pre-sales questions it also can be used for support purposes, for example if you have difficulty figuring our how features work, building categories etc. If you need technical tips related to changes to the source code then we recommend submitting a ticket through our Ticket system, which is better suited for such purposes.