NOTE: For license ownership protection reasons we don't satisfy domain change requests that are sent from email accounts, which are not associated with your Flynax account.
We and our payment gateway take some time to check your payment. Normally we may take from one to a few hours to confirm a purchase. If everything is OK on both ends we'll activate your account and you'll get logins to the Customer Area, from where you'll be able to download the software and other products like themes, language packs and guides.
NOTE: Our payment provider may cancel your order if it is deemed suspicious, or ask for more information to make sure that a transaction is absolutely legal; we recommend sending all necessary information to confirm your purchase and have your account activated. But if you pay with your own card you're unlikely to have any problems with your order.
A week before your support plan expires you’ll get a notification offering you to extend it. Support is optional and you may either extend it should need arise, or archive the support invoice. You can always restore the invoice and pay it; a support period will start from the day of payment.
Flynax Support includes:
- guidance on the Software;
- fixing Flynax native bugs;
- making minor changes to the code taking no longer than an hour.
Support doesn't include management of your site and you're expected to do things that you can do from admin panel yourself. Unfortunately, we don’t offer a support delayed option and support period will start once you add your domain from the Customer Area.
- www.yourdomain.com/new-site/ etc
If you do want to run a few licenses/sites email us to email@example.com and we’ll try to come up with the best offer for you.
- Free (45) and
- Premium (35)
When you purchase the Basic Software package you get 45 free plugins with a license. You also may purchase premium plugins to boost functionality of your site when ordering the software. You can always purchase a plugin later from the admin panel of your site and install it with one click. To see all the free plugins that come with the license go to Plugins and select "Free Plugins" from the filter on the left.
We don't control payments on your site nor do we get any % of sales made on your site.
If you're not sure you'll be able to customize it, you may request for a database structure or we can send you a piece of code so you could make sure you understand our code.
The confirmation process allows us to verify your email account because in some cases users don't get emails from us in view of a typo in an email account, and make sure that a payment was not made with a stolen card.
NOTE: Confirmation of new purchases on weekends might take some time due to the fact that we don't work full time on weekends.
If your hosting meets our System Requirements and you provided valid cPanel details, then installation might take from 1 to 18 hours depending on server configurations and workload in our Installation Department.
NOTE: We install sites during working days; so, software bought on a weekend will be installed on Monday.
NOTE: We don't support local installations because reproducing issues in a remote environment is impossible.
After getting your request with all necessary details and graphics, which you'll need to send us from the Customer Area, we'll compile your App and publish it from your developer account at App Store or Play Market.
If you already bought the Apps when placing an order for the software you'll need to go through the same procedure skipping the step of paying invoices just to provide necessary data for the Apps.
By default, the Apps come with three payment gateways: In-purchase App, PayPal and Google wallet. The Payment Gateways we offer for the software are not intended for the Apps, but some of them can be integrated into the Apps on a custom basis conditioned that they support mobile environment interface.
Similar to the software, the Apps offer a multilingual interface. The Apps come in all the langauges we offer for the software.