FAQs
Pre-Sales
Can I change my domain after installation? Any fee?
NOTE: For license ownership protection reasons we don't satisfy domain change requests that are sent from email accounts, which are not associated with your Flynax account.
What happens after ordering the classifieds software?
We and our payment gateway take some time to check your payment. Normally we may take from one to a few hours to confirm a purchase. If everything is OK on both ends we'll activate your account and you'll get logins to the Customer Area, from where you'll be able to download the script and other products like themes, language packs and guides.
NOTE: Our payment provider may cancel your order if it is deemed suspicious, or ask for more information to make sure that a transaction is absolutely legal; we recommend sending all necessary information to confirm your purchase and have your account activated. But if you pay with your own card you're unlikely to have any problems with your order.
Is the source code of the software encrypted?
What is included in support?
A week before your support plan expires you’ll get a notification offering you to extend it. Support is optional and you may either extend it should need arise, or archive the support invoice. You can always restore the invoice and pay it; a support period will start from the day of payment.
Flynax Support includes:
- guidance on the Software;
- fixing Flynax native bugs;
- making minor changes to the code taking no longer than an hour.
Support doesn't include management of your site and you're expected to do things that you can do from admin panel yourself. Unfortunately, we don’t offer a support delayed option and support period will start once you add your domain from the Customer Area.
Can I run the classifieds software on a few domains?
- one.yourdomain.com
- two.yourdomain.com
- www.yourdomain.com/new-site/ etc
If you do want to run a few licenses/sites email us to sales@flynax.com and we’ll try to come up with the best offer for you.
What plugins come with the software?
- Free (45) and
- Premium (35)
When you purchase the Basic Software package you get 45 free plugins with a license. You also may purchase premium plugins to boost functionality of your site when ordering the script. You can always purchase a plugin later from the admin panel of your site and install it with one click.
Who owns the site and does Flynax get % of sales?
We don't control payments on your site nor do we get any % of sales made on your site.
Can I have a trial on my server?
If you're not sure you'll be able to customize it, you may request for a database structure or we can send you a piece of code so you could make sure you understand our code.
What is the difference between our classified scripts?
Can I buy a template without purchasing the software?
Can I customize the script, plugins and themes?
Do you provide hosting?
How soon will I get the script after purchase?
The confirmation process allows us to verify your email account because in some cases users don't get emails from us in view of a typo in an email account, and make sure that a payment was not made with a stolen card.
NOTE: Confirmation of new purchases on weekends might take some time due to the fact that we don't work full time on weekends.
What do I need to start a classifieds site?
- Domain. You may purchase a domain for your site from a Domain Registrar or get one with the purchase of a hosting package. We don't purchase domains for our customers, so you'll need to do it yourself.
- Hosting We recommend getting cPanel or Plesk hosting based on Linux, which ensures smooth installation and reliable performance of the software. Flynax doesn't provide hosting, but we may recommend the following Hosting Companies.
After purchasing a hosting package you'll get an email with DNS details. Go back to the Domain Registrar and set up DNS for your domain in order to point your domain to the server. DNS propagation might take up to 24 hours. If you did everything right, you'll see Flynax installation wizard in your browser during installation.
Of course, availability of a clear idea that you’re going to implement with Flynax is the most important thing.
Are your templates fully responsive?
Are your classified scripts built on Wordpress or any other framework?
Can I add custom fields, categories, types and manage forms?
- Listing types. Our classified script comes with 5 basic listing types or sections dedicated to a particular type of ads like cars, property, jobs etc. From Listing Type manager, you can add a new type of ads that you'll further be able to populate with custom categories.
- Categories. If you need a new category or subcategory, you can easily add it from back end of your site to a particular listing type, and populate it with custom fields.
- Fields. The script allows you to add various types of fields to listing, registration and search forms from special field managers.
- Layout. The layout of our templates is built with content boxes, which are used for displaying different types of content: listings, banners, textual information, Google AdSense and galleries. By changing positions or disabling boxes from back end you may rearrange the layout of your site completely.
Is the source code easy to customize?
Of course learning the new system might take some time. But once you learn it you'll be able to modify it as professionally as Flynax Team does it.
Can I buy premium products: Apps, themes and plugins later?
Do we offer lifetime bug fixing?
Can I use premium themes and plugins on another site/license?
Is the price for the software a one-time payment?
What is included in the basic software license?
- Unencrypted source code
- 43 free plugins
- A responsive template (Flatty series)
- A month of free support
- Bug fixes and update patches
- All language translations
- Ability to remove Flynax branding
- Free installation by Flynax
- Manuals and guides
NOTE: The basic license does not include Premium templates nor Premium plugins.
Do I get a demo set-up after the purchase?
Buying a basic software license for 195 USD you get a basic software package that includes only free plugins and template, and your site won’t look similar to the demo set-up. To get a demo set-up you'll need to:
- Purchase premium plugins worth 50-150 USD;
- Purchase access to premium templates;
- Rearrange the layout from the back end of your site.
At your request we can upload demo listings to your site at no extra cost.
NOTE: Even if you purchase all those premium products you'll need to install and set up them to make your site look like our demo. If you have any questions setting up site and plugins, you can always ask us for guidance.
Customer Area
How can I change the support plan?
By upgrading to a longer support period, you can save money and ensure that you'll always have access to support for a longer period of time.
You can also downgrade your support plan to extend your support for a shorter period.
Installation
Is installation free and how long does it take?
If your hosting meets our System Requirements and you provided valid cPanel details, then installation might take from 1 to 18 hours depending on server configurations and workload in our Installation Department.
NOTE: We install sites during working days, so if you purchased a license on weekend you may expect installation by our Team on Monday.
Can I install the software on a local machine?
NOTE: We don't support local installations because reproducing issues in a remote environment is impossible.
Applications
Do you offer native mobile Apps?
Will mobile Apps have Flynax logo?
After getting your request with all necessary details and graphics, which you'll need to send us from the Customer Area, we'll compile your App and publish it from your developer account at App Store or Play Market.
How to request an App?
If you already bought the Apps when placing an order for the software you'll need to go through the same procedure skipping the step of paying invoices just to provide necessary data for the Apps.
Do mobile Apps offer the functionality of the software?
By default, the Apps come with three payment gateways: In-purchase App, PayPal and Google wallet. The Payment Gateways we offer for the software are not intended for the Apps, but some of them can be integrated into the Apps on a custom basis conditioned that they support mobile environment interface.
Similar to the software, the Apps offer a multilingual interface. The Apps come in all the languages we offer for the software.
What do I need to publish my Android App?
After getting a Developer account you'll need to purchase an App and submit a request for App to Flynax from the Customer Area (See how to request an App above).
You'll also need to prepare a description for your App that will be shown on the App page while Fynax Team will compile your App.
NOTE: If you don't plan to publish your App on Google Play, you may just post an APK file on your site, so that your users could download and install it on their Android devices.
What do I need to publish my iOS App?
After getting a Developer account you'll need to purchase an App and submit a request for an App to Flynax from the Customer Area (See how to request an App above).
You'll also need to prepare a description for your App that will be shown on the App page while Fynax Team will compile your App.
How to connect mobile Apps to a trial site
NOTE: Your users won't have to enter your domain every time they try to start the App because the mobile Apps will be compiled specifically for your domain.
Support
How can I submit a support ticket?
Our Tech Department is divided into three subdivisions depending on complexity of the problem reported. If your request is connected to settings or minor changes, we’ll get back to you within a few hours with results or guidance. If you reported a bug or error then the ticket will be escalated to Support Level 2, and consequently might take longer. Critical and complex tickets are escalated to Support Level 3.
When submitting a ticket, please make sure that:
- You've entered an email address associated with your Flynax account, if you're a customer;
- You've described the problem in every detail so we could reproduce it on our end;
- You've attached all necessary files and screenshots to speed up resolution.
If you don't remember sending us your cPanel or FTP logins, please attach them to the ticket in order to avoid getting a request for those details from us.
I still have support, why did you send me an invoice?
Log into your Customer Area > My invoices > Check the box for a pending invoice > Click Archive at the bottom of the page.
You can always restore the invoice and extend your support period by paying it. Support will start from the date of payment.
How to get premium templates after the purchase?
Requesting an invoice and buying templates:
- Sign in to the Customer Area using your logins;
- Go to "Templates" and click "Request Access" link in the text;
- After clicking the link an invoice will be generated and notification sent;
- Go to "My Invoices" to pay the pending invoice (95 USD);
- After paying the invoice go back to the "Templates" tab;
- Now you may download a premium template and upload it to your site.
Uploading a template through cPanel:
- Log in to cPanel of your site;
- Go to File Manager and click public_html;
- Go to the "Templates" subdirectory;
- Click the Upload button and select a template you downloaded;
- Select the zipped folder with a theme and click "Unzip/Extract" button;
- Remove the zipped folder with a template once you're done;
- Go to the back end > basic settings > template and select a template.
Uploading a template through an FTP client:
- Unzip the template folder before connecting to the server;
- Connect to your server through an FTP client (e.g FileZilla);
- Open the "Templates" subdirectory in the client;
- Upload the unzipped folder with a theme to the "Templates" subdirectory;
- Go to the back end > basic settings > template and select a template.
Custom Project
How to write a requirements specification?
A requirements specification is a file that describes how your custom module should work and look. A detailed description coupled with screenshots or design is an important element that is vital for the successful implementation of the project. A clearly worded specification allows you to:
- Get an accurate quote. If your requirements specification is incomplete and superficial then you may end up paying more for things that were not well described or missing from the spec.
- Get an accurate time frame. We always give a time frame based on the specification we get. If you keep adding more details to it then a deadline for your project will be put off accordingly.
- Avoid delays in implementation. We won't be able to move faster with your customizations until we fully understand how things should work, which will result in additional questions and putting extra effort into providing more details.
In other words, a requirements specification is a textual code that you send to our heads to make us do the things you want. The better code you'll write the better and faster result you'll get.
How to write a requirements specification?
Even though a requirements specification sounds like a document with lots of technical terms in reality it is merely an algorithmic description of the things you want to get. When we say "algorithmic" we imply describing a custom module from step A to step Z, for instance you want a custom functionality when a user can get points on the site in reward for something. All you need to do is to visualize the entire process from A to Z and put it algorithmically, for instance:
A. A user logs in to the site (meaning a user should be logged in to do the thing);
B. Then he clicks the button, and is taken to the page...;
C. If he has a free package he will get a notice saying...;
D. If he has a premium package he will click and will get 5 points.
E. Using the points he will be able to do...etc.
The textual algorithm will help you make sure you've covered all the steps of your custom module. A similar description backed up with screenshots will give us a panoramic view of your custom functionality, allow us to faster figure out points of contact with the software basic functionality, and will speed up development significantly.
Before sending us your requirements specification check it against the list below:
- All the elements engaged in the custom module are included and described;
- Make sure you provided screenshots or design for a custom module.
- Make sure your algorithmic description is clear and complete.
- Make sure you’ve added extra comments and suggestions, if any.
How can I get a quote for a customization(s)?
We recommend submitting for a quote in two steps:
1. First we recommend sending a preliminary description of a customization that will allow us to get an idea and tell you for sure if we'll be able to make the customization or not. If we have sufficient resources and time for your customization, then you'll be able to provide us with a more detailed document. At this stage we'll be able to give you a rough estimate, so you could take a decision before purchasing the script or ordering a customization. In addition, that might save both you and us a lot of time.
2. Sending a more detailed specification will allow us to evaluate the scope, and get a more accurate quote based on the time required for making a customization(s). Basically we need a document with a detailed and consistent description and preferably with screenshots. After reviewing your spec we'll give you a final quote and time frame. Of course, making changes to the spec might result in changing an agreed quote.
NOTE: Unfortunately, we don't discuss customizations to our software on the phone in order to avoid misunderstanding. In addition, some customizations are reviewed and quoted in a group.
How much do you charge per hour of coding?
Can I get a custom design integrated to my site?
NOTE: All our temlates include Sass, which allows you or your developers customize or integrate templates faster and more effectively.
Can I get a custom payment gateway integrated?
- Сheckout (users will be taken to the payment system site in order to pay),
- Payments by credit cards on your site (direct method),
- Subscriptions,
- Marketplace (safe transactions),
- Split payments,
- SMS payments,
- Payout.
You will need to read through the products offered by the payment system and select the ones that you want us to integrate. The integration quote depends on the products you will select.
2. We'll need the following details from you:
- A test account (or an active account with enabled sandbox),
- An instruction for integration (preferably in English),
- An API.
3. How long will the integration take:
The Integration of a payment gateway normally takes 2-5 days depending on the selected products.
NOTE: The integration doesn't extend to the mobile Apps. Adding more products to the agreed list will result in an extra fee.